Started the RMA

I recently sent back my Lenovo Thinkpad T43 to Lenovo to get replaced. You would think that with all the nice things I said about the machine that it would be nice to me and have no problems, and while it worked wonderfully, it had a small flaw that was really bugging me: a blue pixel.

It was just one, but from time to time, I experienced other stuck pixels. They came and went though, but this one blue pixel just continued to stay there, staring at me. I noticed it more when the background was darker than lighter, and it was not going away.

I seem to have the worst luck with LCD monitors, as almost every LCD I go near gets a stuck pixel.

After a few days of having it there, I asked a few people if I should send it back. It is only one pixel out of 786,432 but it gave me a good reason to test out Lenovo’s RMA process. So I decided to give it a try.

So they gave me the details on what I need to do to send them the laptop. I had to repackage the machine and send it back with all its parts and manuals.

I did not have the original packaging, and so I asked them if that is okay. They said it was, and so I packaged it up the best I could. They gave me a number to call UPS, as well as an account number to charge the return to.

I then set up a pickup appointment with UPS, and off it went. Now I have to wait for them to send me back the laptop, hopefully a 6 cell battery and AC adaptor like I sent them.

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