MacBook Users Planning Class Action Suit for Shutdown Problems

A group of MacBook users is planning to file a class action lawsuit against Apple for intermittent shutdown problems. Apple Insider reports,

While Apple has publicly acknowledged the ongoing issue — asking affected users to contact AppleCare for support — its repair process has caused many users to lose access to systems for exhaustive periods of time. While some affected users in the U.S. have been fortunate enough to have their repaired MacBooks returned to them within a week, those in other regions have been left waiting weeks, and sometimes months, for their systems to be repaired.

Making matters worse, are widespread reports that Apple’s initial solution to the RSS problem — to replace the MacBook’s processor heat sink — does not completely eliminate the random shutdowns. As a result, many affected users have been forced to request a second or third round of repairs, leaving some without access to a computer for even longer periods of time.

If you have been experiencing these problems with your Macbook, you can have your unit sent in for repairs and Apple will replace the heatsink and perhaps other components (like the logic board, in some cases). But with the reports that problems still persist even with repairs, it might be best to ask for a total replacement.

If you would like to participate in the planned class action suit, you can sign up with ClassAction.com, which will facilitate interaction with a law firm that can act on a class action request.

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